Privacy Policy

This Privacy Policy governs the manner in which JoyHopeStudio (JHS) collects, uses, maintains and discloses information collected from users (each, a “User”) of the http://www.joyhope.com.sg website (“Site”). This privacy policy applies to the Site and all products and services offered by JHS.

1. What personal data is collected
When you use our website, any service we provide or in your interaction with us, the personal data we may collect includes:-

Data collected directly from you. This may be done through this website, over the phone, by email, or in person when you meet our staff or representatives. The data collected may include, but is not limited to:

  • your contact information, including your (first and last) name, (billing and/or delivery) address, birthdate and email address and, optionally, your telephone number. We need your e-mail address and (optionally) telephone number so that we may contact you if we have questions or information for you regarding your order or the service that we are providing or will provide to you;
  • other information required to be able to process your order or to provide you with the service, such as information concerning the products you have ordered or the service we are providing to you, the billing and/or delivery address, banking and/or credit card details;
  • if you have created an online profile or account, the preferences and interests stored in such profile or account (please see below for further information concerning the profiles); and
  • if you have contacted customer service, the details of this contact and the contact history.

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

2. How is the collected personal data used
We use your personal data for the purposes of serving you. This includes, where applicable:
  • for order processing
  • to respond to User inquiries, and/or other requests or questions.
  • providing you with the products and services that you have requested e.g. notifying you regarding the status of your order or delivery, assessment of your creditworthiness (for whichwe may use third parties);
  • ensuring that your transactions on our websites are safe and secure;
  • providing you with a convenient shopping experience;
  • contacting you for feedback after a sale of a product or service; and
  • resolving any problems or disputes you may encounter in relation to our products and services.
  • to administer a content, promotion, survey or other Site feature
  • if User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc.

3. Third party websites
This Policy only applies to our website and information that we collect from you. Our websites may contain links to other websites which are not owned or maintained by us. When visiting these third party websites or disclosing your personal data to third parties (including buyers or sellers on our website), you should read their privacy policies, or ask relevant questions before you disclose your personal data, We are not responsible for the collection, use or disclosure of your personal data by such third parties.

4. Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE IN ANY EVENT FOR ANY SPECIAL, EXEMPLARY, PUNITIVE, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND OR FOR ANY LOSS OF REPUTATION OR GOODWILL, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), EQUITY, STRICT LIABILITY, STATUTE OR OTHERWISE, SUFFERED AS A RESULT OF UNAUTHORISED OR UNINTENDED USE, ACCESS OR DISCLOSURE OF YOUR PERSONAL DATA.

5. Changes to this Policy
We may amend this Policy from time to time. The amended Policy will be publicised on our website.

6. Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and conditions of sales. If you do not agree to this policy, you are welcome to contact us. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

7. Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

JoyHopeStudio
Tel: +65-9681-2257 / +65-9668-1424
Email: [email protected]
www.joyhope.com.sg

8. Governing Law
This Policy is governed by the laws of Singapore. You agree to submit to the exclusive jurisdiction of the Courts of Singapore in any dispute relating to this Policy
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